Refund policy
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RETURNS
Return conditions
At Vogart Bags, our goal is for our customers to be satisfied with their purchase. If you are not happy with your order, you have 30 calendar days to make a return. The period begins from the date of receipt of the shipment. This is carried out under Art. 44 of Law 7/1996, of 15 January, on the Regulation of Retail Trade, as amended by Law 47/2002, of 19 December. You can consult the aforementioned law by following this link.
Our customer service department has an after-sales service to help you resolve any issue with our products, with fast and efficient assistance.
How to request a return
The first step to request a return is to contact our department. You can do this in different ways:
- By email, click here.
- By phone 977 42 46 91.
They will reply with the instructions to follow according to your case.
Correos Paquetería for your return
In all our shipments, we include a prepaid return label to make it faster and easier. We can arrange a collection for you or, if you prefer, you can drop it off at your nearest Correos office.
General conditions
· Items to be returned must be in their original packaging and adequately protected.
· The label provided must be affixed to the outside of the box.
· Returns of used products will not be accepted. In such cases, the company reserves the right to accept the return.
· If the reasons for requesting a return are such as: I no longer want it, I don't like it, the size is different from what I expected, etc., the return will incur a cost of €6.00 for shipping.
· If the reason for the return is a manufacturing defect or an error by Vogart Bags, the return will be free of charge.
Refund of the amount
Vogart Bags has 5 calendar days to process the refund of the order, from the date it arrives at our facilities.
The refund will be made using the same payment method used for the purchase.
Consult our legal terms at this link.
Right of withdrawal (European Union customers)
If you make a purchase as a consumer in the European Union, you have a legal right of withdrawal that allows you to return your order without giving any reason.
Withdrawal period
The period to exercise this right is 14 calendar days from the day on which you, or a third party indicated by you (other than the carrier), received the product or the last of the products in the case of orders with separate deliveries.
Exercising the right
To exercise the right of withdrawal, you must notify us of your decision clearly within the indicated period. You may do so using our withdrawal form or through any unambiguous statement expressing your wish to withdraw from the contract.
Effects of withdrawal
In the event of withdrawal, we will reimburse all payments received from you, including standard delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the standard option offered), without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw.
We may withhold the refund until we have received the goods or until you have provided proof of their return.
Return of products
You must return or hand over the goods without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw.
The direct costs of returning the goods shall be borne by you, unless otherwise indicated.
Condition of products
The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Additional information
This right of withdrawal does not affect your legal rights as a consumer in the event of a defective or non-conforming product.
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